Legal Policies

Last updated: July 2026

1. Data Controller. The data controller responsible for your personal data is Silver Canvas LINE, registered at Calle Ópalo 6, Roquetas de Mar, Almería, Spain. You may contact us regarding data protection matters at [email protected].

2. Data We Collect. When you submit a contact form or engage our services, we may collect the following categories of personal data: full name, email address, phone number, company name, project descriptions, and any additional information you voluntarily provide in your communications. We do not collect special category data (Article 9, GDPR).

3. Legal Basis for Processing. We process your personal data under the following legal bases as defined in Article 6(1) of the EU General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): When you submit a contact form, you explicitly consent to the collection and processing of your data for the purpose of responding to your inquiry.
• Contractual Necessity (Art. 6(1)(b)): When you engage our services, processing is necessary for the performance of our contractual obligations.
• Legitimate Interest (Art. 6(1)(f)): We may process data for administrative, analytics, and security purposes based on our legitimate interest in operating and improving our services, provided such interests are not overridden by your fundamental rights.

4. Purpose of Processing. Your personal data is collected and processed solely for the following purposes: responding to your inquiries and establishing business relationships; executing and delivering the services you have engaged; communicating about project updates, deliverables, and administrative matters; maintaining internal records as required for business operations and legal compliance.

5. Data Retention. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months. Client project data is retained for the duration of the business relationship plus 6 years, in accordance with Spanish commercial record-keeping obligations (Código de Comercio, Art. 30). Upon expiry of the retention period, data is securely deleted or anonymized.

6. Data Sharing & Third Parties. We do not sell, rent, or trade your personal data. We may share data with the following categories of recipients only to the extent necessary: hosting infrastructure providers (data processed within the EU/EEA); payment processors (for invoice-related data); legal and tax advisors (as required by law); public authorities (only when legally compelled).

7. International Transfers. If data is transferred outside the European Economic Area (EEA), we ensure adequate protection through Standard Contractual Clauses (SCCs) as approved by the European Commission under Article 46(2)(c) GDPR, or through adequacy decisions as published by the European Commission.

8. Your Rights Under GDPR. You have the following rights with respect to your personal data:

• Right of Access (Art. 15): Request confirmation of whether we process your data and obtain a copy of such data.
• Right to Rectification (Art. 16): Request correction of inaccurate personal data.
• Right to Erasure (Art. 17): Request deletion of your personal data where processing is no longer necessary or consent is withdrawn.
• Right to Restriction (Art. 18): Request restriction of processing under certain circumstances.
• Right to Data Portability (Art. 20): Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

9. Right to Lodge a Complaint. If you believe that our processing of your personal data violates applicable law, you have the right to lodge a complaint with the competent supervisory authority. For Silver Canvas LINE, operating in Spain, the relevant authority is the Agencia Española de Protección de Datos (AEPD), C/ Jorge Juan, 6, 28001 Madrid, Spain.

10. Automated Decision-Making. We do not engage in automated decision-making, including profiling, that produces legal effects or similarly significantly affects you (Article 22 GDPR).

11. Changes to This Policy. We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a prominent notice on our website.

12. Contact. For any data protection inquiries, please contact: [email protected] or write to Silver Canvas LINE, Calle Ópalo 6, Roquetas de Mar, Almería, Spain.

Last updated: July 2026

1. What Are Cookies. Cookies are small text files placed on your device when you visit our website. They help us recognize your browser, remember preferences, and improve your browsing experience.

2. Types of Cookies We Use.

• Strictly Necessary Cookies: These are essential for the operation of our website. They enable core functionality such as security, session management, and navigation. Without these cookies, services you have requested cannot be provided. These cookies do not require your consent under Article 5(3) of the ePrivacy Directive.
• Functional Cookies: These allow us to remember choices you make (such as language preference) and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
• Analytics Cookies: These cookies collect anonymized, aggregated information about how visitors use our website, including which pages are visited most often and whether users receive error messages. All data is collected in aggregate and does not identify individual users.

3. Specific Cookies in Use.

• Google Maps: When you view our contact page, Google Maps may set cookies to remember your preferences and for analytics. This service is provided by Google LLC and is subject to Google's Privacy Policy.

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling certain cookies may impact the functionality of our website.

5. Consent. Upon your first visit, a cookie consent banner will be displayed requesting your consent for non-essential cookies. You may withdraw your consent at any time by clearing your browser cookies or contacting us at [email protected].

6. Updates. This Cookies Policy may be updated from time to time. We encourage you to review this page periodically for any changes.

Last updated: July 2026

1. Scope. This Refund Policy applies to all services provided by Silver Canvas LINE, operating from Calle Ópalo 6, Roquetas de Mar, Almería, Spain. This policy is governed by applicable Spanish and EU consumer protection law, including the Ley General para la Defensa de Consumidores y Usuarios (TRLGDCU) and relevant provisions of the Código Civil and Código de Comercio.

2. Right of Withdrawal (Derecho de Desistimiento). As a consumer, you have the right to withdraw from a service contract within 14 days of conclusion without providing any reason, in accordance with Article 103 of the TRLGDCU. To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g., email to [email protected]).

3. Project-Based Services. For project-based design and development engagements, the following milestone-based refund structure applies:

• Pre-Execution Cancellation: If you cancel before any deliverable work has commenced, you are entitled to a full refund of any advance payments made.
• Phase 1 (Research & Strategy) Completed: If the research and wireframing phase has been delivered, a refund of 50% of the remaining project fee will be issued, as the strategic foundation constitutes a substantial portion of the value delivered.
• Phase 2 (Design & Build) Completed: No refund is available once the design and development phase has been substantially completed, as the deliverables have been substantially produced.
• Phase 3 (Delivery & Launch) Completed: Full payment is due upon delivery and acceptance of final deliverables.

4. Subscription & Retainer Services. Monthly retainer agreements may be cancelled with 30 days' written notice. No refund is provided for the current billing period once services have commenced. Unused prepaid hours roll over for a maximum of 30 days.

5. Quality Disputes. If you believe the delivered work does not meet the agreed specifications, you must notify us within 14 days of delivery. We will review the complaint and, where justified, provide revisions at no additional cost. If revisions cannot resolve the quality issue to mutual satisfaction, a partial refund will be negotiated in good faith based on the scope of work completed and delivered.

6. Processing of Refunds. Approved refunds will be processed within 14 business days of approval using the original payment method. Refund amounts may be adjusted for taxes or transaction fees incurred during the original payment.

7. Non-Refundable Items. The following are non-refundable: completed and delivered deliverables that meet agreed specifications; third-party costs incurred on your behalf (stock imagery, software licenses, hosting fees); rush fees and expedited service premiums.

8. Dispute Resolution. In the event of a dispute regarding refunds, we encourage you to contact us directly at [email protected]. We are committed to resolving disputes amicably. You may also contact the European Online Dispute Resolution platform at https://ec.europa.eu/odr.

Last updated: July 2026

1. Parties & Acceptance. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you") and Silver Canvas LINE, registered at Calle Ópalo 6, Roquetas de Mar, Almería, Spain ("Company," "we," "us"). By engaging our services, submitting a contact form, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Scope of Services. We provide web design, UI/UX design, e-commerce development, brand identity design, performance optimization, and related creative services as described in individual service agreements, proposals, or scope-of-work documents. Each engagement is governed by its specific project agreement, which supplements these Terms. In the event of conflict between a project agreement and these Terms, the project agreement shall prevail.

3. Engagement & Project Initiation. Projects commence upon written confirmation (email acceptance of proposal) and receipt of the agreed deposit. No work will begin until both conditions are met. Deliverable timelines begin from the date all required client inputs (briefs, materials, approvals) are received.

4. Payment Terms.

• Invoices are payable within 14 days of issue unless otherwise specified in the project agreement.
• A 50% deposit is required before project commencement. The remaining 50% is due upon delivery of the final deliverables.
• Late payments incur the statutory interest rate as defined in the Spanish Civil Code (Article 1108) and the Late Payment Directive (2011/7/EU).
• All prices are quoted in EUR (€) or USD ($) as specified and are exclusive of applicable taxes (IVA/VAT), which will be added where required by law.

5. Intellectual Property. Upon full payment, all intellectual property rights in the final, delivered work product are assigned to the Client. The Company retains the right to display the work in its portfolio and marketing materials unless expressly restricted in the project agreement. The Company retains all rights to pre-existing materials, frameworks, methodologies, and tools used in the creation of deliverables.

6. Revisions & Change Management. Each service package includes the number of revision rounds specified in the project agreement. Additional revision rounds beyond the included scope will be billed at our standard hourly rate. Changes to the project scope requested after project commencement will be documented via a written change order, with pricing and timeline adjustments agreed before execution.

7. Client Responsibilities. The Client is responsible for: providing accurate and timely briefs, feedback, and approvals; ensuring all provided materials (text, images, brand guidelines) do not infringe third-party rights; reviewing deliverables within the agreed review period; designating a single point of contact for all project communications.

8. Confidentiality. Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the agreement for a period of 3 years. Confidential information shall not include information that is publicly available, independently developed, or required to be disclosed by law.

9. Limitation of Liability. The Company's total aggregate liability under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim. The Company shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits, data loss, or business interruption. The Company does not guarantee specific business outcomes, conversion rates, or revenue results from design deliverables.

10. Force Majeure. Neither party shall be liable for delays or failure to perform resulting from events beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, or infrastructure failures. The affected party must provide prompt notice and use reasonable efforts to mitigate the impact.

11. Termination. Either party may terminate a project agreement with 14 days' written notice. Upon termination, the Client is liable for all work completed up to the termination date, calculated on a pro-rata basis. Any completed deliverables up to the termination point shall be delivered to the Client upon payment of the corresponding invoice.

12. Governing Law & Jurisdiction. These Terms are governed by the laws of the Kingdom of Spain. The place of jurisdiction for any disputes arising from or in connection with these Terms is Almería, Spain, to the extent permitted by applicable law.

13. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Contact. For questions regarding these Terms, please contact: [email protected] | +34 624 863 705 | Calle Ópalo 6, Roquetas de Mar, Almería, Spain.